1. The Ministry of Hospitality
Introduces the language of hospitality, discusses empathy and compassion, the many reasons people may be guests in your church, and asks the question ~~ “Does God send guests to your church?”
2. Welcoming Your Guests
Identify the people in your church who make preparations to receive your guests; how you prepare your facilities, and how you equip the people who receive your guests.
3. Your Welcome Center Ministry
Discusses the importance of welcome centers; steps for setting up a welcome center, job descriptions for welcome center hosts, items for the welcome center and a process to learn from the guests and newcomers…”How can we help you?”
4. Responding to Your Newcomers
Discusses the challenge of being a newcomer, ways to get acquainted with them; respond to the “reason” they are in your church, and help them make connections.
5. Communicate With Your Guests and Newcomers
Consider their needs and concerns; communicate so they know you care about them.
6. Review Your Current Hospitality Reality
Discusses hospitality teams and job descriptions; provides several ways to review and evaluate what your team does; and discuss ways to be more effective.
7. Leadership: Equip and Empower Your People
Discuss the many aspects of leadership: how to work within the organization of your church; the working styles of others; the skills and collective potential of your team; efficient and productive meetings; planning and leading hospitality seminars/workshops.